Important: This is a generic template. Set concrete return windows, restocking fees, and exclusions in your checkout and policies, and seek legal advice for your markets.

1. Seller

This policy is provided by Skandique (brand: Skandique). Support: —.

2. Eligibility

Items must be returned unused, in original packaging where reasonable, with proof of purchase, unless they are faulty.

3. Withdrawal (distance selling)

If you are a consumer in the EU/EEA or UK and the contract is a distance contract, you may have a statutory cooling-off period for many goods (exceptions apply, e.g. sealed goods that cannot be returned for health protection). The statutory period is determined by applicable law.

4. Defective or incorrect items

If an item is faulty or not as described, contact us promptly. You may have rights to repair, replacement, or refund under consumer law.

5. Refunds

Approved refunds are issued to the original payment method unless we agree otherwise. Timing depends on your bank or card issuer.

6. Return shipping

Unless we sent the wrong item or the item is faulty, you may need to pay return shipping as stated at checkout.

7. North America

US and Canadian consumers retain any minimum return or refund rights under applicable state, provincial, or federal law that cannot be waived.