Important: This is a generic template. Adjust carriers, regions, timelines, and fees to match your operations and obtain legal advice where needed.

1. Seller

Orders are sold by Skandique (brand: Skandique). Questions: —.

2. Delivery areas

We ship to the destinations shown at checkout. We may exclude certain PO boxes, military addresses, or regions subject to sanctions or carrier limitations. Import duties, taxes, customs clearance, and brokerage fees may apply outside your domestic market; you are responsible unless we state otherwise at checkout (e.g. DDP where offered).

3. Order processing

Orders are processed on business days unless stated otherwise. Processing time is separate from transit time. High-volume periods, inventory checks, payment verification, or address validation may add delay. We will notify you of material delays when practicable.

4. Carriers and service levels

We ship via third-party carriers (e.g. national post, parcel networks). Available service levels, tracking, and signature requirements are shown at checkout. Carrier performance, routing, and delivery attempts are controlled by the carrier subject to their terms.

5. Timelines and estimates

Delivery estimates are shown before you pay and are not guaranteed. Weather, customs, strikes, high season volumes, incorrect addresses, failed delivery attempts, or force majeure may extend timelines. Refunds for late delivery follow our returns/refunds policy and applicable consumer law.

6. Shipping costs

Costs, if any, are displayed at checkout and may depend on service level, weight, dimensions, and destination. Free shipping thresholds, if advertised, apply only where clearly stated and before taxes where applicable.

7. Split shipments & pre-orders

We may fulfill orders in multiple parcels. You will not be charged extra shipping for split shipments caused by us unless disclosed at checkout. Pre-ordered items ship when stock is available; estimated ship dates are non-binding.

8. Risk of loss; title

Risk of loss passes to you upon delivery to the carrier unless mandatory consumer law in your country provides otherwise. Title passes in accordance with the sale contract and applicable law.

9. Failed delivery & undeliverable packages

If a carrier cannot deliver (wrong address, refusal, no safe drop-off), the package may be returned to us. Additional shipping may be charged for re-shipment. Abandoned returns may be treated according to carrier rules.

10. EU/EEA & UK consumers

If you are a consumer in the EU/EEA or UK, mandatory consumer protection rules may apply to distance contracts in addition to this policy, including rules on delivery time and conformity of goods.

11. North America

Consumers in the United States and Canada receive the benefit of any non-waivable rights under applicable provincial, state, or federal law regarding delivery and order fulfillment.